Frequently Asked Questions

We want you to have the easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, returns, and more.

How much do you charge for shipping?

We provide free shipping to over 200 countries around the world*
*with some exceptions

Will I be charged any shipping, customs or duties fees?

No, the price you see is the price you pay - you won't be charged any extra fees.

When will you ship my order?

If you order an in-stock item, we’ll ship it within 3 working days.

How long will my order take to arrive?

Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.

Do you provide tracking information?

You will receive your tracking information within 3-5 working days. But sometimes tracking might not available if free shipping applies. In this case, please contact us at support@gracen.shop

Can I cancel my order?

You can change or cancel your order within 12 hours. Please contact us at support@gracen.shop

Why Gracen?

Exclusive Offers and Deals: Follow us for regular promotions and special discounts, because we love giving back to our customers.

Unique, High-Quality Products: Each item is carefully selected to bring style, function, and joy to your everyday life.

Support a Meaningful Mission: Your purchase helps inspire the next generation of entrepreneurs, starting with our family story.

Affordable Prices: Enjoy quality products that fit your budget without compromising on style or value.

Exceptional Customer Service: We prioritize your satisfaction and are here to make every shopping experience seamless and enjoyable.

EXPRESS DELIVERY

DHL express delivery worldwide

FREE RETURNS

Free return for 30 days for any order delivered in USA

AVAILABLE CUSTOMER SERVICE

Available via Whatsapp

PAYMENT IN 3X

Take advantage of a payment in 3x without fees from $100 of purchase

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Contact

support@gracen.shop

Customer support

Company info

About the shop

Welcome to Gracen.Shop, where inspiration meets quality! Our store was created with love and a purpose: to inspire the next generation. Created with love for my precious granddaughters, Gracen.Shop reflects a dream to teach them the values of growth, entrepreneurship, and delivering products that make a difference. At Gracen.Shop, we’re dedicated to bringing you high-quality, hand-picked items that combine style, functionality, and joy. Every product we offer is carefully chosen to enhance your life while reminding us all of the power of building something meaningful. Thank you for supporting a small business with big dreams. By shopping with us, you’re not just buying products—you’re becoming part of a journey of inspiration and family values. Let’s grow together! Follow us on Facebook for updates, special offers, and new arrivals. Happy shopping!

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